Loading... Please wait...

Returns & Exchanges

Hi Ladies, we are always looking out ways on making the shopping experience as fuss-free as possible for you! We have since revised our terms for the Return & Exchange Policy which will take in effect from 29 Aug 2014

 

Order Cancellations

Unfortunately, orders are non-cancellable once payment has been made.

Return or exchange an item

We love experimenting with jewelry, and we understand that you might occasionally change your mind. 

If the item is not to your liking, you may return your unworn bracelets, necklaces or rings in their packaging up to 14 days after the date of shipment to us at the cost borne by the customer, in which you will receive credits in return at our store to be spent strictly within a month. Subsequently, the credits you receive will require a minimum purchase of $20.00 for your next order with us and do not cover shipping charges. Please note that if you choose to mail your item back to us via normal post that you assume the risk that the package may get lost, and we accept no responsibility. We strongly recommend that you use registered postage to prevent such incidences from occurring. 

If you do not declare your item defective within 14 days after the date of shipment, we reserve the right to refuse credits for items that are returned to us damaged, broken or incomplete. Do bubble wrap your items to ensure that such incidences do not happen.

Unfortunately, all items under 'Sale' section or purchased with a promotional code will not be allowed for any returns or exchanges of credits. Do kindly give us 5-10 working days to process your returns and get back to you and note that weekends are not working days.

Please contact us first here before sending your item back. Unfortunately, earrings may not be returned for hygiene purposes.

Faulty Item

If the item you received is faulty, please contact us here and quote your order number, details of the product, the reason for return, and pictures so that we can quickly verify your case. We will then advise you on how to proceed with the return. Cost of normal mail postage will be borne by us via store credits only. You have 7 days after the date of shipment to return it to us before we deem the item worn.

Incorrect item

If the item you received is not what you originally ordered, please contact us here quoting your order number, details of the product, the reason for return, and the picture so that we can quickly verify your case. We will then advise you on how to proceed with the return. Please note that all returns should be done via normal mail and we do not accept the charges for envelope costs of registered mail costs. Cost of normal mail postage will be borne by us via store credits only.

Sign up for our newsletter

Connect with us: