*BACKORDER SHIPMENT DELAY*
Due to the 2019-nCoV outbreak, we are experience a delay in the production and shipping of our jewelry. If you have placed a backorder in January 2020, do kindly allow for more time for your items to reach us and be shipped out and reach out to us if you would like to get the instock pieces sent to you first. Thank you and we're working with our suppliers to try to get a best estimate as to when the new shipments will arrive.
*As of 12th November 2019, we have updated our shipping policy.
WARNING: From our experience, parcels sent to Offices / Commercial Addresses have a higher tendency to go missing in the mail. We strongly recommend selecting Registered Mail if you choose to send your parcels to these addresses as we will not be liable for lost mail.
For all orders, do kindly allow 2-3 working days for us to pack and mail your order. Please allow up to 5 days during Sale periods. The table above refers to the shipping time once orders have been packed, mailed and labelled "Shipped".
"Free Shipping" via Normal Mail (Local Only)
All parcels sent via Normal Mail ("Free Shipping") will be dispatched via Singpost for mailing. Please allow your parcels up to 5 working days to reach you once they have been shipped. Do note that weekends are not working days for the post office and that the weight limit for each normal parcel is at 2kg.
As tracking is not available for this, The Ordinary Co will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage. Please give an allowance of up to three weeks for any lost mail to be returned to The Ordinary Co.
Do kindly note that there is a minimum order of SGD30.00 to qualify for the Free Normal Mail delivery option. Orders below the value of SGD30.00 will be chargeable at SGD1.80 per shipment.
Registered Mail (Smartpac)
The parcels will be dispatched via Singpost (Smartpac) and tracking numbers will be provided once the item has been shipped.
Do allow 24 hours from the time the parcel is shipped for the tracking number to be activated. Your parcel may end up in your letterbox and does not require a signature.
For local orders, please allow your parcels up to 5 working days to reach you. Do note that weekends and public holidays are not working days.
Please note that the weight limit for each registered parcel is at 2kg.
Track your parcels on the Singpost website here.
Express/ Courier Service - Lalamove (Local Only)
For local (Singapore) orders, the courier will deliver the parcel within 1 working day after it has been processed for delivery. Please allow an additional 1 working day for order processing and verification. Do kindly place your order before 12pm on the working day to receive it by the next day. Orders placed after 12pm will reach you within 2 working days from shipment.
A tracking number will be provided to you via email once the parcel has been shipped and require a signature for the parcel to be delivered.
There will also be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under your address so the courier can reach you in any unforeseen circumstances. Do also indicate in your order comments if you would prefer your package to be delivered in the Morning (1000H-1200H), Afternoon (1500H-1700H) or Evening (1700H-2000H). If no specific timing is given, we will indicate to the courier to have it delivered in the Evening.
Express Mail - AM Mail (Local Only)
All orders sent via Singpost AM Mail will be delivered within 1-2 working days from the time you place your order. Please allow at least 1 working day for us to pack and mail the order. Orders placed on our site before 12pm are more likely to be packed and dropped off before Singpost's 5pm cut off time to pick up AM Mail. If an order is mailed before 5pm, it should reach you before 11am the next working day in your letterbox. Any orders placed after 12pm may only be packed and dropped off the next day. Please note that weekends and public holidays are not working days for the post office. If you require a weekend delivery, please contact us at firstname.lastname@example.org to arrange a Lalamove courier.
Please also note that AM Mail envelopes are only able to fit a maximum of two gift boxes. If you wish to opt for Express Mail and have multiple gift boxes, please contact us at email@example.com to arrange for your courier via Lalamove.
International Mail (Malaysia & Brunei)
There is a fixed flat rate of SGD5.00 (RM15.00~) for postage to Malaysia & Brunei regardless of the number of items ordered. Do kindly allow 5-10 working days for the package to reach you. Parcels are shipped via Singpost Registered Mail.
Shipping is free of charge for orders above SGD100.00 (RM300.00~)
Track your parcel on the Singpost website here.
International Mail (Rest of the World)
There is a fixed flat rate of SGD10.00 (USD7.00~) for postage to the Rest of the World (excluding Malaysia & Brunei) regardless of the number of items ordered. The table below is Singpost's estimated time for delivery, however from experience, do kindly allow up to 3-4 weeks for the package to reach you. Parcels are shipped via Singpost Ordinary Mail - Air.
Shipping is free of charge for orders above SGD200.00 (USD150.00).
Track your parcel on the Singpost website here.
Estimated International Shipping Times (via Singpost website)
Country Of Destination (Major Cities/ Office of Mail Exchange)*
Estimated Delivery Time**
Ordinary Mail - Air
Ordinary Mail - Surface
|Australia (Sydney, Melbourne, Perth)||4 - 6||5 - 7 weeks|
|Brunei Darussalam (Bandar Seri Begawan)||4 - 6||N.A.|
|Canada (Vancouver)||6 - 9||6 - 8 weeks|
|China, People's Republic of (Beijing, Guangzhou, Shanghai)||6 - 8||5 - 7 weeks|
|France (Paris)||5 - 7||8 - 15 weeks|
|Germany (Frankfurt)||5 - 7||5 - 8 weeks|
|Hong Kong (Hong Kong)||3 - 5||3 - 4 weeks|
|India (Chennai, Mumbai, Kokata)||5 - 8||4 - 6 weeks|
|Indonesia (Jakarta, Batam)||5 - 8||4 - 6 weeks|
|Italy (Rome)||7 - 9||8 - 15 weeks|
|Japan (Tokyo, Osaka)||3 - 5||3 - 5 weeks|
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)
|4 - 6||N.A.|
|4 - 6||5 - 8 weeks|
|New Zealand (Auckland)||4 - 6||5 - 8 weeks|
|Philippines (Manila)||6 - 8||3 - 5 weeks|
|South Africa (Johannesburg)||5 - 7||7 - 15 weeks|
|Sweden (Stockholm)||4 - 6||8 - 15 weeks|
|Switzerland (Zurich)||4 - 6||6 - 10 weeks|
|Taiwan (Taipei)||4 - 6||3 - 7 weeks|
|Thailand (Bangkok)||4 - 6||3 - 4 weeks|
|United Arab Emirates (Dubai)||5 - 8||6 - 14 weeks|
|United Kingdom (London)||4 - 6||6 - 10 weeks|
|United States of America (San Francisco, New York, Honolulu)||6 - 8||6 - 10 weeks|
|Vietnam (Ho Chi Minh)||5 - 8||5 - 8 weeks|
|Other Destinations in Asia and Territories in the Pacific||5 - 10||6 - 10 weeks|
|Other Destinations in the Middle East, Africa, Europe and America||6 - 12||9 - 17 weeks|
Is there the option for Self-Collection?
Unfortunately at the moment we do not provide Self-Collection services under any circumstance. If you are concerned about your items getting lost, or require them quickly, we recommend using the Express mailing service which enables both tracking and next day delivery. For more information on Express mailing, kindly refer to the table at the top of this page.
If I preorder an item, can the instocks be sent first?
To prevent confusion, we will only be shipping the entire order (instocks and preorder together) once the preorders arrive at our warehouse. Preorders/Backorders typically take 2-3 weeks from your order date to reach our warehouse, and after which the time it reaches you will depend on the mode of shipment you have selected. If you wish to have them shipped separately, do place two different orders with the preorders in one, and the instocks in another to avoid disappointment!
Do you ship to my international destination ?
Certainly! Do see the table above for the rates.
Has my order been shipped out ?
You will be notified via email once the item has been shipped out. For orders containing both backorder and instock items, the entire shipment will only be mailed out once the backorder items arrive. If you wish to have the instock items shipped first, do indicate it when checking out by selecting the option "Normal Mail - Send My Instocks First" (fees apply).
My order has not arrived yet
Orders will arrive as per the estimated delivery timeline stated in the table above. Please allow an additional 2-3 working days for order processing and verification. Do kindly note that weekends and Public Holidays are not working days for the post office.
Please make sure that the delivery address is correct as we are unable to redirect orders once they are on their way to you. In the event, an insufficient or incorrect delivery address has been provided, an additional fee will be charged for reshipping the item out once it rebounds to us.
Do avoid providing us with commercial / office addresses as there is a higher probability of the items going missing and we are not liable if items sent to these addresses are lost via normal mail.
Registered Mail is shipped by Singpost Smartpac and comes with a tracking number which will be sent to you once your parcel has been marked Shipped. Do check your letterbox as the postman does not require a sign-off for Smartpac services.
All Express deliveries are handled by Singapore Post AM Mail and Lalamove respectively. The latter comes with tracking for each shipment while the former does not.
- For Registered Delivery, you may phone up Singpost at +65 6841 2000 or click here to track your parcel.
If you still can't find your parcel, please contact us here with your order number. We’ll do our best to locate your parcel straightaway and let you know what steps we can take to help you.
Will I be charged customs, taxes or import duties (international orders only) ?
Any customs, taxes or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot predict what they may be.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages.
How do I ensure that my package is sent in the special TOC gift wrapping?
If you are ordering several items that require individual wrapping, do indicate while checking out in your Shopping Cart to "ADD" Gift Wrapping (fees apply) per item so that we know how many items you require wrapped. You may read more about our Gift Wrapping options here.